All UK mainland orders of over £75.00, including-VAT, are delivered FREE! Order values under £75.00, including-VAT, will attract a flat rate delivery charge of £7.50, including-VAT.
We aim to dispatch all orders received by 3pm the same working day, the majority of which will be delivered next working day (although not guaranteed) for stocked items. Certain areas of UK are subject to 2 – 5 days delivery, e.g. Northern Scotland. Deliveries outside the UK mainland will be charged at cost. If you would like to check the area you wish us to delivery to, confirm timeframe & costs, please contact us on 0800 111 4898.
Working days are Monday to Thursday 8am - 5pm & Friday's 8am to 4.30pm, excluding Public Bank Holidays.
We offer deliveries to site addresses, at no extra cost, so please ensure you inform us of your required delivery address when placing your order. We use external couriers for all our deliveries, therefore, a signature may be required. Please also provide a contact telephone number for our couriers.
If an item ordered is out of stock we will notify you immediately, with a date for delivery and an offer for an alternative product or we can refund you in full.
For deliveries to the follow areas, please contact us for more details as we may not be able to fulfil your request.
- Northern Ireland
- Isle of Man
- Isles of Scilly
- Scottish Highlands & Islands
- Channel Islands
*Subject to additional delivery charges.
Returns
If you are not completely satisfied with the products you ordered, you have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to return item(s) ordered within 14 days. You will be liable to any charges incurred when returning the goods to DIY Refurb unless the return is as a result of an error on our part.
Address:
DIY Refurb, Unit 31 Hilton Industrial Estate, Sutton Lane, Hilton, Derbyshire DE65 5FE
If the goods are such that cannot easily be returned via the post, please contact us for further information on 0800 111 4898 or email customerservices@diyrefurb.co.uk. If the return of an item or items would have rendered your order below our minimum order value for free delivery, then the relevant delivery charge will be deducted from the applicable refund.
To arrange return of an item(s) please contact us on 0800 111 4898 or email customerservices@diyrefurb.co.uk. You will then be provided with further instructions. Refunds for returned items will only be made when the item(s) have been received and are in resaleable condition. The refund is usually made within 14 days from the date the item(s) has been received by us into our warehouse from the external couriers.
Due to storage conditions, we are unable to accept returns on the following items.
- Limelite Renovating Plaster
- Limelite High-Impact Finishing Plaster
- Renderlite Renovating Plaster
- Renderlite Finish Plaster
- Whitewall One Coat Plaster
All returns will be subject to a 15% re-stocking charge.
Cancellation
In the UK you have the right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel your order within 7 working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 will be processed in accordance with your legal rights. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of products whilst they are in your possession. You will receive a full refund for the purchase price of the products. If you are not at home when we attempt to collect the goods we reserve the right to deduct from your refund of charge your debit / credit card the direct costs to us for the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you wish to cancel an order please contact us on 0800 111 4898 or email customerservices@diyrefurb.co.uk. The above is not intended to be a full statement of your rights under the Distance Selling Regulations, full details of your rights are available from your Local Authority’s Trading Standards Office.
