All UK mainland orders of over £75.00, including-VAT, are delivered FREE! Order values under £75.00, including-VAT, will attract a flat rate delivery charge of £4.99, including-VAT.
We aim to dispatch all orders received by 3pm the same working day, the majority of which will be delivered next working day (although not guaranteed) for stocked items. Certain areas of UK are subject to 2 – 5 days delivery, e.g. Northern Scotland. Deliveries outside the UK mainland will be charged at cost. If you would like to check the area you wish us to delivery to, confirm timeframe & costs, please contact us on 0800 111 4898.
Working days are Monday to Thursday 8am - 5pm & Friday's 8am to 4.30pm, excluding Public Bank Holidays.
We offer deliveries to site addresses, at no extra cost, so please ensure you inform us of your required delivery address when placing your order. We use external couriers for all our deliveries, therefore, a signature may be required. Please also provide a contact telephone number for our couriers.
Failed Delivery & Redelivery Charges
In the event that a delivery attempt is made and the courier is unable to safely leave the goods or no responsible person is available to accept delivery, the order may be returned to the courier’s depot or to our warehouse. In such circumstances, the customer will be responsible for any redelivery charges incurred.
Any applicable redelivery charge will be communicated prior to the order being re-dispatched. Goods will only be re-sent once the redelivery charge has been agreed and paid.
If an item ordered is out of stock we will notify you immediately, with a date for delivery and an offer for an alternative product or we can refund you in full.
For deliveries to the following areas, please contact us for more details, as we may not be able to fulfil your request and additional delivery charges may apply.
- Northern Ireland
- Isle of Wight
- Isle of Man
- Isles of Scilly
- Scottish Highlands & Islands
- Channel Islands
*Subject to additional delivery charges.
*Unfortunately, we are unable to offer delivery to BFPO addresses.
Returns Policy
If you are not completely satisfied with the products you ordered, you have the statutory right under the Consumer Contracts Regulations 2013 to return item(s) within 14 days of receiving your order.
Unless the return is due to a faulty product or an error on our part, customers are responsible for the cost of returning goods to DIY Refurb.
Customers may return items themselves using a courier or postal service of their choice. Alternatively, we can arrange a courier collection on your behalf. If a courier collection is arranged by us, the cost of the collection will be deducted from your refund.
All accepted returns are subject to a 15% restocking charge. This charge covers handling, inspection and restocking of returned items.
If the return of an item or items reduces your order below the minimum order value required for free delivery, the relevant delivery charge will also be deducted from the refund.
How to Arrange a Return
To arrange the return of an item(s), please contact us:
Phone: 0800 111 4898
Email: customerservices@diyrefurb.co.uk
Once your request has been received, we will provide instructions on how to return the item(s).
Return Address
DIY Refurb
Unit 31 Hilton Industrial Estate
Sutton Lane
Hilton
Derbyshire
DE65 5FE
Condition of Returned Items
Refunds will only be issued once the item(s) have been received and inspected. Items must be unused and in resaleable condition, with original packaging where possible.
Refunds are normally processed within 14 days of the returned item(s) being received at our warehouse.
Non-Returnable Items
Due to storage conditions and the nature of these products, all powdered products supplied in bags are non-returnable. This includes, but is not limited to:
- Limelite Renovation plaster
- Limelite High-Impact Finishing plaster
- Whitewall One-coat plaster
-
Other bagged powdered materials
Please ensure you order the correct quantity before purchasing, as these items cannot be returned once dispatched. If you are unsure about product suitability, please contact us before placing your order.
Cancellation
In the UK you have the right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel your order within 7 working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 will be processed in accordance with your legal rights. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of products whilst they are in your possession. You will receive a full refund for the purchase price of the products. If you are not at home when we attempt to collect the goods we reserve the right to deduct from your refund of charge your debit / credit card the direct costs to us for the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you wish to cancel an order please contact us on 0800 111 4898 or email customerservices@diyrefurb.co.uk. The above is not intended to be a full statement of your rights under the Distance Selling Regulations, full details of your rights are available from your Local Authority’s Trading Standards Office.
Damaged or Faulty Products
If any product is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Upon receipt of the goods, the delivery MUST be signed as "Damaged". We will then be notified of the damages so we can investigate further with our couriers. Providing the damage is not due your negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights. If you believe a product is faulty you should contact us on 0800 111 4898 or email customerservices@diyrefurb.co.uk to arrange return / collection of the product as instructed. We aim to process any applicable refunds within 14 days of receipt of the goods at our warehouse. Please note that for security reasons we cannot refund a different card to the one you made the original purchase with and we can only send out replacement product(s) to the address used in your original order. If the damage to a faulty product is deemed to be malicious, no refund will be made.
Recalls
In the extremely rare event that we may recall a product or products, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
