DELIVERY
All UK mainland orders over the qualifying threshold (£75.00 including VAT) displayed at checkout are eligible for free delivery unless otherwise stated. Orders below this value may incur a delivery charge of £4.99 including VAT.
Delivery timeframes shown on our website are estimates only and are not guaranteed unless expressly agreed in writing. Whilst we aim to dispatch stocked items promptly, delays may occasionally occur due to circumstances outside of our reasonable control including, but not limited to, courier delays, supplier delays, adverse weather, traffic disruption, stock availability or operational issues.
DIY Refurb supplies products both directly and via approved third-party supplier partners. Certain products may therefore be dispatched separately, delivered directly by the supplier, or subject to different lead times, delivery methods, and courier services.
Where products are fulfilled by third-party suppliers, delivery estimates are provided in good faith based on the information supplied to us by those partners and may be subject to change without notice.
Customers are responsible for ensuring that:
- the delivery address is accurate;
- suitable access is available for delivery vehicles;
- someone is available to accept delivery where required.
Failed deliveries caused by customer unavailability, restricted access, incorrect delivery details, or refusal of delivery may result in additional delivery or re-delivery charges.
DIY Refurb shall not be liable for any indirect or consequential losses arising from delayed delivery or non-delivery including, but not limited to:
- contractor or labour costs;
- postponed installations or works;
- business interruption;
- accommodation expenses;
- loss of profits;
- loss of opportunity;
For deliveries to the following areas, please contact us for more details, as we may not be able to fulfil your request and additional delivery charges may apply.
- Northern Ireland
- Isle of Wight
- Isle of Man
- Isles of Scilly
- Scottish Highlands & Islands
- Channel Islands
*Subject to additional delivery charges. *Unfortunately, we are unable to offer delivery to BFPO addresses.
DAMAGED, MISSING OR INCORRECT ITEMS
Customers must inspect all goods upon delivery.
Any shortages, incorrect items, damages, or delivery issues must be reported to DIY Refurb within 48 hours of receipt, together with supporting photographs where applicable. Failure to report issues within this timeframe may affect our ability to process claims with suppliers or couriers.
Products must not be installed or used if believed to be damaged or faulty. Installation or use of damaged products shall be deemed acceptance of the goods.
RETURNS & CANCELLATIONS
Consumers have the right to cancel eligible orders under the Consumer Contracts Regulations 2013 within 14 days of receiving the goods.
To exercise your right to cancel, you must notify us in writing within the cancellation period.
Returned goods must:
- be unused and in their original packaging;
- be complete and in resaleable condition;
- not have been installed, cut, treated, modified, or damaged after delivery.
Unless goods are faulty, damaged, or supplied incorrectly, customers are responsible for return costs.
DIY Refurb may either:
- request customers return goods directly to the relevant supplier or warehouse; or
- arrange collection on the customer’s behalf, with collection charges deducted from the refund.
A restocking fee of up to 15% may apply to returned items to cover inspection, handling, processing, and repackaging costs.
Original delivery charges are non-refundable unless the return is due to our error or faulty goods.
Certain products are non-returnable including:
- bespoke or made-to-order products;
- special-order items;
- products cut or manufactured to customer specification;
- installed or partially installed products;
- clearance or non-returnable items clearly marked at the point of sale.
- all powdered products supplied in bags.
THIRD-PARTY SUPPLIER PRODUCTS
DIY Refurb partners with selected third-party fulfilment arrangements.
Products supplied directly by these partners may be subject to:
- separate delivery schedules;
- supplier-specific courier services;
- supplier-specific return requirements;
- different packaging and dispatch methods.
Where a third-party supplier policy applies, we reserve the right to follow the supplier’s applicable returns, collections, inspection, and refund procedures in addition to these Terms & Conditions.
Some suppliers may:
- charge collection fees;
- apply restocking charges;
- refuse returns for bespoke or special-order items;
- require photographic evidence before approving claims or returns.
Refunds for third-party fulfilled orders will only be processed once returned goods have been inspected and accepted by the relevant supplier.
How to Arrange a Return
To arrange the return of an item(s), please contact us:
Phone: 0800 111 4898
Email: customerservices@diyrefurb.co.uk
Once your request has been received, we will provide instructions on how to return the item(s).
Return Address
DIY Refurb
Unit 31 Hilton Industrial Estate
Sutton Lane
Hilton
Derbyshire
DE65 5FE
FAULTY GOODS
Nothing within these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.
If goods are faulty, damaged, or not as described, customers should contact us as soon as reasonably possible with full details and supporting photographs.
Where appropriate, we may offer:
- a replacement;
- repair;
- refund; or
- exchange,
in accordance with applicable consumer law.
GENERAL LIABILITY
To the fullest extent permitted by law, DIY Refurb shall not be liable for any indirect, incidental, special, or consequential losses arising from the supply, delay, use, or inability to use any products purchased from us.
Our total liability relating to any order shall not exceed the total purchase price paid for the goods in question.
