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  • FREE UK Delivery

    On all orders over £75

  • Buy with Confidence

    100% secure purchases

  • Hassle Free Returns

    No hassle, simple returns policy

  • 1000's of satisfied customers

    And growing every single day

Contact Us

We strive to respond to all queries within 24 hours, though we cannot guarantee this timeframe. Feel free to use the form for all inquiries, and if you seek a product not listed on our website, we may be able to find it at a great price.

How can we help?

  • Help and Advice

    Got a questions about a product or need some guidance on the best buys?

  • Delivery and Returns

    For help tracking your order or arranging a return, see our delivery and returns policy.

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    Need to place a reorder or download an order invoice? Login to your account.

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Frequently Asked Questions

Is there a minimum order value for FREE delivery?

Yes. We offer FREE delivery on ALL orders £75.00 and over. 

Can you provide help and assistance on what might be the most appropriate product(s) to use?

Yes. Simply contact our Technical Support Team on 0800 1114898 or email sales@diyrefurb.co.uk for more information & help. 

I live in A Cul-de Sac that can only be accessed by small vehicles, could this be a problem?

No. If there are any access restrictions, please make us aware at the time of order so we can add special delivery instructions and avoid any delays. If you are unsure, please contact us on 0800 1114898 or email us at sales@diyrefurb.co.uk

When will I expect my delivery?

We aim to dispatch all orders received by 3pm the same working day, the majority of which will be delivered next working day (although not guaranteed) for stocked items. Certain areas of UK are subject to 2 – 3 days delivery, e.g. Northern Scotland. Please feel free to contact us on 0800 111 4898 for more details.

I’ve not received my refund yet, how long does this take?

Refunds to cards can take 3-5 working days; refunds to PayPal can take 5-10 working days. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

I have received my order but it has arrived damaged, what do I do? 

If any product is damaged or faulty upon receipt, we may offer an exchange or refund. If the item is then out of stock for an exchange, we will try our best to find a suitable alternative.